SEIU Outraged as Numbers Show High Food Service Scores at Mayo, Countering Hospital’s Stated Rationale Used to Justify Outsourcing

Two additional negotiation sessions scheduled for next week

Rochester, Minn — After Mayo Clinic continued to reject multiple offers brought to the bargaining table Monday and Tuesday, SEIU Healthcare Minnesota highlighted new information that seemed to counter Mayo’s stated rationale for outsourcing — “low” food service scores — when scores shared with employees shows patient satisfaction scores in the 80% to 90% range.

Mayo_Picket_20160915_rsSEIU Healthcare Minnesota President Jamie Gulley shared the outrage felt by many members who have had their work questioned in the press by Mayo over the last two months when it appears their scores continue to show outstanding work.

“As Mayo continues to reject every idea we bring to the table, it now appears their stated rationale for this decision does not match the data shared with their own employees. That data shows scores in the 80s and 90s. We’ve asked Mayo for an explanation for the numbers that employees have seen and why it is different from what they have said in the press. We have yet to receive any explanation,” said Gulley. “This is an outrage. Mayo has implied that the hardworking, dedicated, talented employees in food service have not delivered excellent service to our patients. Based on scores employees have seen, they deserve an apology from Mayo for their public comments and a step back from this decision.”

“This new information plays directly into what we’ve been fighting for all along,” Gulley continued. “We simply want Mayo to release to the public the information about this controversial move that will impact 700 families and thousands of patients at countless facilities across Southern Minnesota.”

Two additional bargaining sessions have been scheduled for Wednesday, September 28th and Thursday September 29th.


SEIU Healthcare Minnesota unites more than 35,000 healthcare and long-term care workers in hospitals, clinics, nursing homes, and home care throughout the state of Minnesota.

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